عفوا، هذه المدخلة موجودة فقط باللغة العربية فقط.

Sorry, this entry is only available in Arabic.

عفوا، هذه المدخلة موجودة فقط باللغة العربية فقط.

Sorry, this entry is only available in Arabic.

When committing to your training programme at Ersa, you must identify whether you are paying for the programme/product fees yourself or if the cost is to be covered by your employer.
 

Personal Funding

• If you are a personal fee payer and have been granted the option of payment via Direct Debit, you must maintain the payments.
• This obligation remains in effect even in the event of your withdrawal from the programme.

Employer Funding

• An invoice for full payment will be sent to your employer at the commencement of the training programme/product, and payment is required immediately upon receipt of the invoice.
• Please note that it is Ersa’s policy, in the event of non-receipt of fees, to pursue the collection of outstanding amounts via a third-party company.

Refund Policy

• Ersa operates a no-refund policy.

Last Reviewed: January 2026

Introduction

Ersa aims to be an equal opportunities employer and to provide an environment that actively promotes equality and diversity.

1. Aim

• The aim of this policy is to ensure that all job applicants, colleagues, and agency workers receive fair treatment.
• This is regardless of their age, disability, gender reassignment, marriage, pregnancy and maternity, race, religion or belief, and sex.
• We adhere to this by complying with all equal opportunities legislation and ensuring that we are fair, objective, transparent, and free from discrimination in all of our systems, processes, procedures, activities, and decisions.
• Ersa is committed to providing a working environment in which the rights and dignity of all individuals are respected; unlawful discrimination will not be tolerated.
• Ersa aims to recruit, retain, and develop employees based on merit, competence, and potential.
• Ersa seeks to improve the diversity of its workforce and adopt flexible employment practices that meet the diverse needs of beneficiaries and trainees.

2. Purpose

The purpose of this policy is to support these aims by:

• Developing and implementing policies that actively promote equality and diversity for staff.
• Promoting good relations among staff, ensuring that harassment, victimization, and discrimination are not tolerated under any circumstances.
• Working towards a staff team that reflects and complements the diversity of Ersa’s communities and clients.
• Ensuring that all members of staff understand the significance of equality and diversity and know how to implement it in their work.
• Ensuring that effective systems for the monitoring and evaluation of equality and diversity are in place.
• Complying with all current equal opportunities’ legislation in employment and service delivery.

3. Responsibilities

All colleagues have a responsibility to:

• Ensure the non-discriminatory treatment of all job applicants and staff, and promote equality and diversity.
• Support this vision and ensure that the principles of quality and diversity in the workplace are upheld.
• Treat colleagues and stakeholders with dignity and respect.
• Have due regard to equality and diversity in the work they do and the decisions they make.

4. Implementation

Ersa will ensure that:

• Through policies, procedures, and systems, job applicants and staff will be treated in accordance with this policy and other related policies.
• Any employment requirements or conditions will be justifiable and reasonable.
• All employment policies, procedures, and practices will be reviewed and impact-assessed regularly to ensure they remain non-discriminatory.
• All managers and those involved in the implementation of employment policies receive appropriate training, including equality and diversity, recruitment, and performance management.
• Reasonable adjustments are made in the workplace to help people with disabilities achieve their full potential.
• Employees receive training during induction and at other appropriate times to ensure awareness and understanding of this policy.
• Staff, beneficiaries, and trainees are encouraged to provide anonymous data for monitoring purposes, acknowledging that disclosure is voluntary.
• Ersa complies with any legislative requirements regarding the publishing of such data.