Overview

Our training program is designed to enhance participants’ professional etiquette, offering them an exceptional opportunity to strengthen their skills. The program focuses on acquiring knowledge of behaviors and principles that foster a positive and respectful work environment.

Objectives

• Enhancing professional ethics and values in daily work behavior.
• Enhancing understanding of appropriate and suitable professional conduct in the workplace.
• Developing communication skills and interpersonal relationships to build strong and effective teamwork.
• Enhancing professionalism in appearance through appropriate attire selection.
• Acquiring strategies for effective time management and active participation in meetings.

Benefits

• Enhancing understanding of appropriate and suitable professional behavior in the workplace environment.
• Promoting professional ethics and values in the workplace.
• Developing communication skills and interacting with colleagues to build strong and effective relationships within the team.
• Enhancing professionalism in appearance through selecting appropriate attire.
• Acquiring effective strategies for time management and active participation in meetings.

Target Group

• For individuals in leadership and managerial positions, regardless of age.
• For all interested individuals looking to apply etiquette and protocol rules in all fields.

Course Content

Day1: Business Etiquette Skills:

• • First Impressions (How to make a favorable first impression?).
  • Image Projection (How to protect your reputation and the reputation of your institution?).
  • Handshaking and Greeting Etiquette (with guests, managers, colleagues) Priority at work.
  • Reception skills and the importance of listening culture with clients and colleagues.
  • Compliments description and work rules.
  • Email and phone etiquette and phone calls.
  • Etiquette among colleagues and open offices.
  • Remote work etiquette.
  • Problem-solving during meetings and remote work.

Day2: Art of Dealing with Managers and Subordinates:

• • The concept and characteristics of human behavior.
  • Factors affecting human behavior.
  • Types of human behavior.
  • Types of bosses and skills to deal with them.
  • A practical guide to dealing with your bosses.
  • The nature of the boss’s work.
  • Communication skills and improving dealing with bosses.
  • How to manage your subordinates.
  • Types of subordinates and how to deal with each type.
  • Communication and effective listening skills.
  • Types of workers and how to deal with them
  • Conflict management.

Our program provides a comprehensive experience for participants, where they will have the opportunity to acquire the key skills that enhance their professional effectiveness within the workplace environment.

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