Overview

In the business world, good etiquette means acting professionally and showing respect to colleagues and clients.

Our training program “Practitioners in Protocol and Business Etiquette” offers a unique opportunity to develop your professional skills and social interaction in the workplace.

   Objectives

Self and organizational representation: How to build a positive image of oneself and the organization in various contexts and environments.

Meeting management and dealing with people: Understanding how to effectively manage meetings and interact with team members.

Understanding body language: Effective analysis of body language and understanding through it.

Diffusing difficult situations: Strategies for diffusing difficult situations and resolving conflicts effectively.

Oral, written, and digital communication: Developing communication skills in all situations, whether oral, written, or digital.

   Benefits

• Strengthening professional skills and developing presentation and communication abilities to enhance professional performance.
• Learning how to establish trust and build strong relationships in the workplace.
• Increasing self-awareness and improving interaction in social and professional environments.
• Enhancing the corporate image positively and effectively.
• Acquiring strategies to adapt to changes in the work environment and improve team performance.

   Target Group

• Executive managers, entrepreneurs of any age.
• Occupiers of leadership and managerial positions or representatives of governmental entities that require dealing with
• multicultural communities.
• For workers or those interested in working in the field of ceremonies and receptions.
• For all interested individuals wishing to apply etiquette and protocol rules in all fields.

   Course Content

Day 1 : Introduction to protocol and business etiquette:

• • Introduction to protocol and business etiquette.
  • Overview of the history of protocol and ceremonies.
  • Etiquette varies with time and place.
  • When is protocol not required?
  • The difference between dignitaries and diplomats.
  • Languages of etiquette and protocol.

Day 2: Present yourself professionally:

• • Personal space.
  • Standing, walking, and movement.
  • Professional appearance.
  • Language of colors.
  • National dress.
  • Attire etiquette for men and women.
  • Accessory etiquette for men and women.
  • Wearing name tags.
  • Seating positions.
  • Etiquette of movements.

Day 3: Communication language in the real world:

• • Language of handshake and its secrets.
  • “If you want to fail, do this” (language of control).
  • Precedence in introductions and acquaintances.
  • Introducing oneself and talking about achievements.
  • Language of voice and listening.
  • Language of titles.
  • Art of small talk.
  • Meeting management etiquette.
  • Tasteful problem-solving ethics.
  • Business card exchange methods.
  • Language of agreements and deals.

Day 4: Communication language in the virtual world

• • Introduction to communication in the virtual world.
  • Communication channels from most to least formal.
  • Etiquette of communication with dignitaries.
  • Remote work management in the era of technology.
  • Language of media appearances in social media.

Day 5: Protocol language:

• • Introduction to protocol and ceremonies.
  • Types of international visits.
  • Receiving and bidding farewell to dignitaries and expressing friendship between countries.
  • Precedence for dignitaries and officials.
  • Protocol arrangements for national flags.
  • Protocol arrangements for national photos.
  • Individual and group photos in the workplace environment.